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Contact

Contact TaxLi

Use these routes for support, billing, refund and privacy requests. Signed-in users can also raise a support ticket from inside the app.

Product and account support

For sign-in, return workspace, download or accountant review questions.

support@taxli.co.uk
Billing and refunds

For payment, receipt, duplicate charge or refund questions.

billing@taxli.co.uk
Privacy requests

For access, correction, deletion, export or data-use questions.

support@taxli.co.uk
What to include
Account email and tax year affected
Payment reference or Stripe receipt if this is billing-related
Whether the return pack was unlocked or downloaded
Screenshot or exact error message for failed checkout/download issues
Privacy and data requests

For access, correction, export or deletion requests, include enough detail for us to identify the account and scope of the request. Do not send UTR or National Insurance numbers by email unless support specifically asks through a safe route.

The request type: access, correction, deletion, export, restriction, objection, or consent withdrawal
Whether the request covers one tax year, all return data, account data, support messages, review requests, or billing metadata
Confirmation that you can access the account email, so we can verify the request safely
Signed-in users should raise an in-app ticket for payment, download, and return workspace issues.Open support tickets
Reporting a security vulnerability

Found a security issue in TaxLi — for example a way to access another user's data, bypass authentication, or tamper with return or payment records? Please report it privately rather than filing a public issue or ticket, so it can be fixed before anyone else can exploit it.

Email details (steps to reproduce, affected URL, and impact) to support@taxli.co.uk with "Security" in the subject line. We aim to acknowledge reports within two working days and ask that you give us a reasonable chance to fix the issue before any public disclosure. This address is also published machine-readably at /.well-known/security.txt.

Business details

Product: TaxLi

Trading name: TaxLi

Operated by Fahad Khan as a sole trader (not registered as a limited company). Registered address: 43 Brightside Road, Manchester, Lancashire, M8 5XJ. Not VAT registered.

Review the product scope before using TaxLi for a return.