Contact

Contact TaxLi

Use these routes for Launch 1 support, billing, refund and privacy requests. Signed-in users can also raise a support ticket from inside the app.

Product and account support

For sign-in, return workspace, download or accountant review questions.

support@taxli.co.uk

Billing and refunds

For payment, receipt, duplicate charge or refund questions.

billing@taxli.co.uk

Privacy requests

For access, correction, deletion, export or data-use questions.

support@taxli.co.uk

What to include

Account email and tax year affected

Payment reference or Stripe receipt if this is billing-related

Whether the return pack was unlocked or downloaded

Screenshot or exact error message for failed checkout/download issues

Privacy and data requests

For access, correction, export or deletion requests, include enough detail for us to identify the account and scope of the request. Do not send UTR or National Insurance numbers by email unless support specifically asks through a safe route.

The request type: access, correction, deletion, export, restriction, objection, or consent withdrawal

Whether the request covers one tax year, all return data, account data, support messages, review requests, or billing metadata

Confirmation that you can access the account email, so we can verify the request safely

Signed-in users should raise an in-app ticket for payment, download, and return workspace issues.Open support tickets

Business details

Product: TaxLi

Trading name: TaxLi

Registered business name, company number, VAT status and trading address must be confirmed before live customer payments — update src/config/company.ts.

Review the Launch 1 scope before using TaxLi for a return.

Launch scope Terms Refund policy